Overview
Alolo Chat is committed to presenting privacy information clearly. This policy explains how the official website and web experience handle data such as contact requests, feedback submissions, and linked browser sessions.
This policy applies to alolochat.com and to the Alolo Chat Web experience presented through the official website.
Information we collect
When you contact us or send feedback, we collect the details you provide such as your name, email address, category, and message content.
When you link a web session through QR, the website creates a short-lived pairing request and stores session data needed to keep that browser signed in.
How information is used
We use contact and feedback submissions to respond to support questions, review partnership requests, understand bugs, and evaluate product suggestions.
Linked-session data is used to authenticate Alolo Chat Web, keep the browser session active, and support logout and future device-management improvements.
Cookies and local preferences
The website stores a language preference so the product can reopen in Arabic or English based on your last choice.
The web experience also uses a secure session cookie to keep a linked browser signed in after QR approval.
Retention
Support and feedback submissions may be retained for operational follow-up, product review, and quality assurance.
Short-lived QR pairing requests expire automatically. Web sessions may remain active until they expire or are explicitly signed out.
Your choices
You may stop using the website at any time, clear stored browser data, or end your linked web session by logging out.
If you contact us with a privacy-related request, we may use the details you provide to help verify and respond to that request.